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Offer 24/7 telephone support

Matt shared this idea 3 years ago
Under Consideration

Introduce 24/7 telephone support so contact can be made out of hours in case of a fault or service issue.

Best Answer
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This is something we will introduce when the time is right. Currently, we see very little demand for this and feedback also seems to confirm it.


The majority of customers these days have the ability to raise a ticket via the portal out of hours which we do monitor and action where possible.


We want to ensure that we're not using out-sourced support out of hours like some of our competitor where the level of support might not as good as we'd like just to satisfy the odd call that may come in.


As soon as there is demand, we will certainly introduce full telephone coverage.

Comments (1)

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2

This is something we will introduce when the time is right. Currently, we see very little demand for this and feedback also seems to confirm it.


The majority of customers these days have the ability to raise a ticket via the portal out of hours which we do monitor and action where possible.


We want to ensure that we're not using out-sourced support out of hours like some of our competitor where the level of support might not as good as we'd like just to satisfy the odd call that may come in.


As soon as there is demand, we will certainly introduce full telephone coverage.