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When is a cease fee charged?

When we receive notification of a transfer or cease, we are provided a code from BT to indicate if this is considered a migration to another provider or an outright cease.

If the cease type is P or W, a cease fee is always billed to us and be billed to our customer but if the cease type is M or L, there is no cease fee* as this is considered a migration.

*The only exceptions to this rule is with bundled services such a Talk Surf, where a cease fee is always billed due to the type of service it is or when migrating from a BT-based service to a LLU service due to the cease charge BT Wholesale can levy. When retaining service with us, we will not pass on this cease fee when the service is moved from a BT Wholesale to LLU service but will if the service is moved elsewhere.

Type Description BT e.CO Reference
Cease (P) Cease of PSTN service
Narrowband Stop
Narrowband Cease
PSTN CEASE
PSTN CEASE
PSTN CEASE
Cease (M) Narrowband Transfer
Cease of PSTN & DSL due to conversion to MPF
Narrowband Transfer
LLU XFER P
CeaseSD###
LLU XFER PSTN CEASED
Cease (L) Migration of DSL to SMPF
Broadband Transfer



IPStream to WBC migration

Datastream to WBC migration
ADSL2SMPF
SMPF4ADSL
ADSL2SMPF#
SMPF4ADSL#
IDMLLU
IP2WBC
IP2WBCCP
DS2WBC
DS2WBCCP
Cease (W) Synchronised Narrowband Stop
Synchronised Narrowband Cease
WLR3 CEASE
WLR3 CEASE
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