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Speedtest

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If you are on a BT based product, you can use the BT speedtester at the following location:
https://speedtest.btwholesale.com/

You will be presented with the below welcome screen, where you should read the instructions and then click "yes" and then "begin test".

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The tester will first run the Flash-based tester which will give a basic result but you'll need to complete the more advanced tests by clicking "further diagnostics".

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You'll then be prompted to enter your telephone number which the broadband service is provided on. Once entered, click "run diagnostic test".

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If the tester requests your username, enter the number before the @ symbol, i.e 2465 and in the box named domain name enter the remainder of your broadband username following the @ symbol.

Once the test has complete, you will get a similar result to below, which if raising a ticket (relating to speed), will be required.

Download speed achieved during the test was - 6785 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

However, if you're located on a LLU product, you will not be able to use the BT speedtester.

Please use our own speedtester at the following location:

https://speedtest.uno.uk/

For this test, you just need to click begin and wait a few moments. Your speedtest result will be shown on-screen below the testing application and will look similar to that below.

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When running our own test, these will automatically be stored on your broadband account so if raising a ticket regarding speed, please just let us know you've run them instead of pasting in the results.

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