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Ceasing Service

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To cease a service log into the portal and select the product you wish to cease.

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Then select the Cease Service option from the left hand menu.

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On the Cease Service page select and confirm the date you wish to cease on.

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The next page will confirm the cease date and advise of any charges in relation to the cease. Click Confirm Cease if you wish to confirm the cease request.

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If you have a phone line service on the same number that you also need to cease, please submit a ticket for billing linked to the phone line product confirming the cease date of the broadband and we'll marry both requests up for you.

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