Is there a cost to cease service?

If you choose to cease (a complete cancellation) your broadband service, including some migrations to another providers, there will be an applicable charge payable on your account.

Openreach make this charge to all providers that cease any type of broadband service, including LLU services additionally, BT Wholesale can charge a cease fee when service moves to LLU. It can also apply to certain migration orders which generate a soft cease (known as stop/start orders).

A list of chargeable cease types can be found here.

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