Our billing and overdue cycle is as below:
Day -14: Invoice generated and sent to email contact(s) on account.
Day -3: Payment reminder sent where no active payment method exists on account.
Day 0: Invoice due date and payment attempted if card on file on active mandate.
Day 1: Overdue notice if invoice unpaid
Day 3: Overdue notice if invoice unpaid
Day 6: Overdue notice if invoice unpaid - warning of suspension
Day 7: If card details on file, payment attempted once more. If still unpaid, account suspended.
During all of these stages, you will receive email notification to the registered contact(s) on account.
A copy of the message can also be found in your control panel.
Invoices that remain unpaid from day 7 onwards, will incur late payment fees.
Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!
Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!
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